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FAQ

1. What is Bhetayo.com?

Bhetayo.com is a one-stop solution for all your service-based needs. From electricians and plumbers to yoga instructors and home tutors, It is a platform that enables customers to book reliable and high-quality service delivered by trained professionals conveniently at their home, office, or any institute.

2. Why Bhetayo.com?

For Service Providers: It provides a platform that allows skilled and experienced professionals to connect directly with users looking for specific services.

For Users: It is a one-stop solution for all your daily problems. All it takes is a couple of clicks and your selected service provider will be on the way to your location.

3. Why should I register/create my profile at Bhetayo.com?

We require you to register with us so that we can verify your identity as either a customer or a service provider. As a customer, registration allows you to access our entire database of service providers and choose the one you see fit. If you are a service provider, we first verify your resume and experience and then allow you to post your details to our database. This ensures that all the services listed on the website are genuine. Additionally, registration also enables us to recognize your account should you encounter any problems or forget your password.

 

4. How can I register/ create my profile at Bhetayo.com?

Registration is really easy with us. We just require basic information like your name, email id, phone number, and address. After that, you can use all our services easily. To make the process even simpler, you can choose to register with us through your Facebook profile. All it takes is a couple of clicks and you can start using all our services.

 

5. Does it cost to post my resume on Bhetayo.com?

No, using our service is completely free. However, before posting your resume to our website, we will verify your identity and experience mentioned on your resume. For this reason, please provide us with references when submitting your resume.

 

6. What happens if I forget my password?

In case you forget your password, we will email your old password to the email address that was used to register with us. You can also call us directly and once we verify your identity; we will help you reset your password immediately.

 

7. What are your service hours?

Our service is available from 8 am to 8 pm, 7 days a week.  

 

8. Do you guarantee the quality of service?

Bhetayo attempts to be as accurate as possible in terms of service but does not hold a guarantee that it is completely error-free. Monitoring each individual and their activities is next to impossible, so, we try to scan each profile meticulously in terms of expertise and experience before entering them into our service.

 

9. At which locations do you deliver?

We cater to any location within Kathmandu valley. However, we plan to expand our services all over Nepal.

 

10. Can I cancel my appointments if needed?

Yes, you can. However, you need to inform us at least one and a half-hour before the booked time.

 

11. How much does your service cost?

Our cost varies as per the services.

 

12. What are the services of Bhetayo?

Bhetayo offers more than 40 on-demand services including electrician, plumbing, beautician, tutor, and babysitter among others.   

 

13. What payment methods can I use?

We accept card payment, cash on delivery, esewa, online banking transaction, or any other digital medium for payments. 

 

14. How to contact customer service?

You can directly call us at 9043643625 or mail us at support@bhetayo.com.

 

16. How to place an order or book service?

Step 1: Register

Fill the form with all the details mentioned such as name, address, email id, and contact details, or simply log in with Facebook.

Step 2: Book a service

Search for any desired service you are looking for. Choose your service providers by looking at their ratings and customer review.

Step 3: Confirmation

Schedule or book the time as per your preferences and the provider will arrive at the provided location.

17. Are your service providers qualified?

Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with Bhetayo.  

18. What happens if the Service Provider damages anything?

In the unlikely event of our team damaging something, you can email us at support@bhetayo.com or give us a call @ 9845678910

19. Does someone have to be at home when the service provider comes?

Yes, it is advisable for you to be around when the job is getting done. You are requested to take care of your personal belongings or valuables in the presence of our service providers. Bhetayo will not be liable for any damage or theft arising in case of failure to do so.

20. Do I have to organize supplies or would the Service Provider bring his own?

All supplies would be purchased by the Service Provider after consulting with you except basic amenities that are available at home. All purchases will have an invoice that will be presented to you.

21. How are the professionals rated?

After each service is completed, our customers are asked to rate the service on different parameters and give an overall score. This score from individuals will then create their ratings from 1 to 5.

22. What if I am not happy with the service or the service provider?

If you do have any complaints, suggestions, or feedback concerning the service quality, pricing, or our service provider, please report it to our Customer Support Desk at 015………. or mail us at support@bhetayo.com. It is advised that you post the complaint within 24hrs of service.

23. How do I download the app?

Go to Google Play or App Store and search for Bhetayo. The App is free to download and available for both iOS and Android.

24. Are there any benefits of using the app?

Absolutely! Our experience on mobile is among the best! Just book the schedule and leave the rest to us. Additionally, there will be offers that are exclusive to the app from time to time. There are many other exciting features that you will soon see on your app in the coming days. The Bhetayo app is truly the best way to be rewarded for taking care of your home!

25. Do you have hourly or daily rates?

We do not have hourly or day-wise rates. Our rates are dependent on the expertise/skill required and the time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.

26. Is it safe for me to allow your service provider in my home?

It is absolutely safe for you to trust our service providers. All our service providers go through a round of background verification before being hired. Moreover, our operations team is always in constant touch with the service providers while they are on call.